Everything you need to know about working with Chill Merchants.
What is the expected lead time for the installation of the HVAC-R system?
The expected lead time for the installation of the HVAC-R system largely depends on the scope of the project, the size of your facility, and the specific requirements.

Typically, our team can provide you with a more accurate timeline after an initial assessment. However, we aim to complete most installations within 4-6 weeks from the project kick-off, barring any unforeseen complications.
 Can you provide references or case studies of similar HVAC-R installations you've completed for other businesses?
Certainly, we can provide references and case studies of our previous HVAC-R installations. We have successfully completed projects for a range of businesses in various industries, including Hospitality, Construction, Retail, Hospitals & for the Education sector.

We'd be happy to share examples of our work and put you in touch with satisfied clients who can speak to their experiences.
What HVAC-R system options do you recommend for our specific facility and needs, and what are the associated costs?
Our approach is to tailor HVAC-R solutions to your facility's unique requirements. After an on-site assessment, we will recommend an appropriate system that aligns with your needs and budget. The costs will vary based on system capacity, energy efficiency, and additional features. We will be sure to provide you with a detailed proposal and cost estimate following the assessment.
What maintenance and support services are included with the installation, and what is the ongoing cost?
Our installation services typically include a warranty period during which we handle any issues related to the installation itself. As for ongoing maintenance and support, we offer service contracts that can cover regular maintenance, emergency repairs, and technical support.

The costs for these services depend on the level of coverage and the size of your HVAC-R system. We can provide a customised service package and associated costs for your specific needs.
What warranties and guarantees do you offer for the HVAC-R equipment and the installation work?
We stand by the quality of our work and the HVAC-R equipment we provide. Typically, our equipment comes with manufacturer warranties, which vary depending on the type and brand of equipment.

Additionally, we offer a workmanship guarantee for our installation services. This guarantee ensures that our work meets industry standards and is free from defects. We can provide detailed information on the specific warranties and guarantees associated with your project during the proposal stage.
Should we be considering UV in our HVAC-R system for our business?
UV HVAC light systems, also called germicidal air purifiers, can effectively sterilise almost 100% of germs, viruses, mould spores, bacteria, fungi and other harmful microorganisms as they pass through your HVAC system. Installing a UV HVAC system in your condensing (indoor) unit provides a cost-effective method to clean the surrounding air as it passes through the system. To help you decide if a UV HVAC light is right for your business, in our briefing, we will discuss how UV HVAC lights work, the benefits of an HVAC UV light system & UV HVAC air purifier limitations.

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